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Internship CRM Automation & Operation

Remote's-Hertogenbosch, Noord-Brabant, NetherlandsTechnology

Job description

As a CRM Automation & Operation intern, you will be responsible for improving our CRM system; 

  • Map out and get an understanding of internal processes, and by using the data, find ways to improve and make a process more efficient
  • Set up new processes within the platform from start to finish. That can include setting up email templates including CTAs, embed forms, automating workflows, and reporting on the success. Followed by documentation and maintaining the process.
  • Investigating internal issues by troubleshooting workflows and comparing CRM data. Identify the issue and overlook the full process on how to solve it in the best possible way.


As a CRM intern, you are one of the contacts for internal CRM needs and issues. Depending on your knowledge and experience, you will run smaller projects together with a project leader or independently. Are you stuck? No problem. A full team is available throughout the project with expertise on all relevant topics. Developers, Marketing specialists, CRM specialists, Project leaders and so on.


What we can do for you:

  • Work in a start-up environment where you can make an impact

  • Enable long-term skill and career development while working with a proven professional team.

  • Learn modern tools such as Miro (customer journey mapping), Notion (project management platform) and Hubspot.

Participate in the most innovative CRM projects! You will learn a lot about all the new possibilities in the world of CRM, but of course also about growth hacking, marketing automation, digital business operations and much more.


What you can do for us:

  • Support to gather and prioritize specific CRM-related issues and enhancement requests

  • Ensure CRM data consistency, completeness, and correctness

  • Support with execution and optimization of automated flows in CRM.

  • Help understand the sales, risk and marketing teams needs and how to better support them

  • Help with the set up of forms, customer surveys and automated emails to be sent to leads and customers. Help teams to make the best use of Hubspot.

  • Provide day to day support to troubleshoot issues and manage the resolution of these issues

  • Work with CRM team on establishing best practices, process alignment and optimizations


About Floryn

Floryn is one of the fastest growing fintech companies in the Netherlands. We aim to be the most responsible, scalable and customer-friendly online lender in Europe. We’ve lent out over € 800 million since inception (2016) and have processed over € 7 billion in transaction volume. We're located in a monumental building in the city centre of 's-Hertogenbosch that also houses the Jheronimus Academy of Data Science (JADS). We are with around 60 people, split over Development, Data, Risk, Marketing and Sales.


The technology that we build plays an essential role in everything we do, so we work with a fully in-house development team. Building great stuff is what drives us and quality always comes first. Our technology has a major impact on businesses and people. Our organisation is flat and communication lines are short, so we can move quickly. We don’t have code monkeys. Instead, we give you a problem and trust you will come up with an outstanding solution. We believe in sane working hours and long-term solutions, instead of 70-hour work weeks with temporary workarounds. We do things our own way, we ship code every day and we take pride in our work.


Job requirements

  • Studying at a HBO/University in The Netherlands

  • Fluent in English

  • Knowledge and experience of HubSpot are an advantage. You don't have to know everything yet, we teach you the rest;

  • Motivated and curious to gain knowledge and master new technology;

  • Organized, great attention to detail, and highly motivated

  • Available full-time for a period of at least 6 months

Benefits:

  • Flexible to work from home and our office in Den Bosch

  • Free daily ‘bourgondische’ lunch at the office.

  • A MacBook Pro and and all high-end gear that you need

  • Depending on your education level we’ll compensate you with a monthly internship fee in the range of € 400-750

  • Many team activities, from drinks to sporting events

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